# Privacy Policy: Calls, Bookings & Forms | Diego's Auto Body

> Example preview for Diego's Auto Body LLC, 4186 Domestic Ave, Naples, FL 34104 · (239) 261-2199

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Privacy policy

# Your information, in plain words. 

What this site collects when you send a form, book an inspection or talk to the voice assistant, and what happens to it. Last updated 1 November 2026 .

Draft for the preview. To be reviewed by counsel before the site goes live. 

## At a glance

- When you use We receive Used for Forms: Name, phone, email, vehicle and your message To reply about your estimate
- Booking: Name, phone, email, vehicle, service and your time To book, confirm, change or cancel your inspection
- Voice assistant: The recording and transcript of the conversation So the shop can follow up on what you asked
- Email: Your address and the messages we send Confirmations and replies. No marketing lists

We never sell your information, never ask for payment details online, and do not send text messages from this site. 

Sections

- Who we are 
- Estimate and contact forms 
- Online booking 
- The voice assistant: recording and transcripts 
- Email 
- Who we share information with 
- Cookies and device storage 
- How long we keep it 
- Your choices 
- Children 
- Changes to this policy 

## The policy

### Who we are

This website is for Diego’s Auto Body LLC, 4186 Domestic Ave, Naples, FL 34104, phone [(239) 261-2199](tel:+12392612199). In this policy “we” means the shop.

Preview notice: this site is an example prepared by MyLocalEverything for the shop. Anything you send through a form, a booking or the voice assistant goes to Diego’s Auto Body by email and is stored by the service providers that run this site.

### Estimate and contact forms

When you send a form we receive the details you type: usually your name, phone, email, vehicle, preferred language and what happened. We use them only to reply about your request. A form-delivery service passes the message to us by email.

### Online booking

When you book an inspection we store your name, phone, email, vehicle, the service you chose, any notes and your appointment time in our booking system. We use them to hold your slot, send your confirmation and any change or cancellation emails, and to contact you about the appointment. Your confirmation email includes a private link to change or cancel; anyone with that link can manage the booking, so keep it to yourself.

### The voice assistant: recording and transcripts

Some pages offer a voice assistant. It is an AI, not a person. Before it starts, you are asked to agree that the conversation is recorded and transcribed . Florida requires everyone on a recorded conversation to agree, so if you do not agree, do not start it, and simply call the shop instead.

The conversation is processed by our voice-assistant provider to run the assistant. We keep a transcript and a short summary so the shop can follow up, and a summary is emailed to us. Please do not share claim numbers, policy numbers, payment details or anything sensitive with the assistant. It never asks for them.

### Email

We send emails only about your request or booking: confirmations, changes, cancellations and replies. We do not add you to marketing lists and we do not sell your information. We do not send text messages from this site.

### Who we share information with

Only the service providers that run this site for us: website hosting, form delivery, the voice-assistant provider and email delivery. They process information on our behalf. We do not sell or rent personal information, and we do not share it for advertising.

### Cookies and device storage

The site has no advertising or analytics trackers. It stores two small settings on your device: whether you have already seen the opening animation this visit, and your English or Spanish choice on the work-truck page. Fonts and scripts load from public content-delivery networks, which see your IP address the way any website request does.

### How long we keep it

Voice-assistant records are kept for up to 180 days. Booking and form details are kept as long as we need them to serve you and keep ordinary business records.

### Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it, by calling [(239) 261-2199](tel:+12392612199). You can always skip the voice assistant and the forms and simply call.

### Children

This site is for vehicle owners and is not meant for children under 13. We do not knowingly collect their information.

### Changes to this policy

If we change how we handle information, we will update this page and the date at the top.

Page path: /privacy/